Messaging Customers


As a brand on LeafLink, there are two ways you can message customers on the platform:

  • Respond to an inbound message from a customer
  • Message a customer regarding an order

Responding to an Inbound Message from a Customer

A retailer shopping on LeafLink can message you about your brand, a product, or an order. When they send you a message, you will receive an email notification as well as a notification next to the Messages tab in your LeafLink navigation panel.

To read and respond to the message, click Messages. Then, follow these steps:

  1. Click anywhere on the message line to open the message.
  2. Enter your response in the Message field.
  3. Click the Reply arrow icon at the top of the page or the Reply button at the bottom of the page.
  4. Your message will now appear below your customer’s initial message.
  5. Once the conversation is finished, you can mark it as Complete by clicking the checkbox icon on the top of the page.

Messaging a Customer Regarding an Order

You can initiate a message with a customer regarding an order. To send a message, start by clicking Orders Received in the LeafLink navigation panel. Then, follow these steps:

  1. Click ellipsis-icon.png to the left of the order you would like to message your customer about. Select View.
  2. Click the Actions drop-down. Select Contact Buyer.
  3. In the message modal, enter your subject and message.
  4. Click Send.
  5. The message you sent will now appear in the Messages tab.

Managing Messages

Click Messages in the LeafLink navigation panel to access and manage messages you've sent and received.

There are a few ways you can interact with messages on this page:

  1. Click anywhere on a message line to open that message thread.
  2. The status of each message is displayed in the Status column
    • Messages can be In Progress or Completed
  3. Click the checkbox next to one or more messages, then click Mark As to bulk change the status of your message(s).
  4. Click In Progress to filter messages displayed by either In Progress or Completed.
  5. Type a search term in Search Messages and click Search to filter messages based on keywords, etc.

Clicking to open a message thread brings you to the View Message screen which displays the full message thread.

There are a few ways to interact with an individual message on this page:

  1. Compose a response or follow-up message and click Reply to send.
  2. Click the checkbox to mark the message thread's status as Complete.
    • Click the folder icon to revert the thread back to In Progress.




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